The AI Media Group – organisers of Africa’s largest B2B focused AI, Data Science and Robotic Process Automation trade show – is pleased to announce Genesys, the global leader in cloud customer experience and contact centre solutions, as a Platinum sponsor of AI Expo Africa 2020.
“In this challenging year it is important that businesses of all sizes deliver truly personalised experiences with empathy. Genesys already works with a number of organisations in South East Africa and will be looking to engage with organisations to ensure they are ready to deliver truly transformational customer experiences to each and every consumer.” mentioned Linda Hilberdink, Senior Field Marketing Manager at Genesys in Benelux, Iberia & South East Africa.
AI Expo Africa Event Director Roy Bannister stated, “An increasing number of companies are beginning to embrace the reality of doing business in a new way in the near future, and a thorough understanding of what CX-solutions-providers like Genesys can do for these companies and organisations, is important in ensuring that they are future-proofed and remain relevant.”
AI Expo Africa is the continent’s largest B2B trade-focused artificial intelligence (AI), data science, 4IR and Robotic Process Automation (RPA) business event. The third edition of the expo moves online this year as a virtual event.
Genesys joins a growing list of thought leaders and companies that have engaged with the AI Expo Africa community. AWS, Microsoft, Google Cloud, IBM, PWC, Kenyan Government, ITU, Nvidia, Intel, SA Government, Dimension Data, UiPath, Blue Prism, Vodacom, Hikvision, SAP, SAS, the French Embassy, Telkom, Deloitte, Accenture, EY, Persistent Systems, ABSA and Standard Bank have all been part of the community as the show grows into the next decade.